During the building phase of improvement team development, which of the following properly describes team activities?
I. The team leader is usually directive.
II. The team leader often delegates tasks.
III. Team members prioritize and perform duties.
IV. Team members are uncertain of their duties.

• A.II and III only
• B.II, III and IV only
• C.I and IV only
• D.I, II and III only

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A company is planning to completely change its employee performance, appraisal and reward system.
Which of the following is NOT viable for consideration in the new system?

• A.Requiring less frequent performance reviews, but utilizing many rating categories.
• B.Requiring work team or group evaluations that are equal in emphasis to individual evaluations.
• C.Using continuous improvement, quality and customer satisfaction as key criteria.
• D.Integrating subordinate, peer, customer, and self-evaluations with supervisory ratings.

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Which of the following would be considered the WEAKEST reason to initiate an audit?

• A.Follow-up on corrective action.
• B.To compare actual practice to a defined standard.
• C.Identify the root cause of a recent problem.
• D.Verify that a quality system continues to meet requirements.

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Which of the following statements describes discrete data?

• A.It takes 3 hours 48 minutes to fly from LA to New York.
• B.The flight arrived at 9:08 PM.
• C.There were 5,923 gallons of fuel consumed on the flight.
• D.Of 225 people on the airplane, 85 had connecting flights.

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If a distribution is skewed to the left, the median will always be

• A.Between the mean and the mode.
• B.Less than the mean.
• C.An average of the mean and the mode.
• D.Greater than the mode.

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