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ASQ Certification
CSQE Exam
ASQ.CSQE.v2026-08-26.q119 Dumps

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Question 56

During a joint application development (JAD) session, the group uncovers a controversial and sensitive issue.
Which of the following techniques will provide a structure to help resolve the issue?

A.Brainstorming
B.Effort/Impact grid
C.Smoothing
D.Nominal group technique

Correct Answer: D

The nominal group technique is a structured decision-making and problem-solving method that is useful when a group faces a controversial or sensitive issue. In software quality engineering, JAD sessions involve multiple stakeholders, and disagreements can occur when requirements, priorities, risks, or design expectations conflict. The nominal group technique helps by allowing participants to generate ideas independently, share them in an organized way, discuss them fairly, and rank or vote on alternatives. This reduces domination by louder participants and encourages balanced input. Brainstorming is useful for generating ideas but may not resolve sensitive conflict. Smoothing reduces visible tension but may avoid the real issue. An effort/impact grid helps prioritize options but does not provide the same structured conflict- resolution process.

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Question 57

Which of the following techniques would be most appropriate for identifying the source of a problem?

A.Affinity diagram
B.Root cause analysis
C.Prioritization matrix
D.Interrelationship digraph

Correct Answer: B

Root cause analysis (RCA) is a systematic process used to identify the underlying causes of a problem. It is the most appropriate technique for identifying the source of a problem due to the following reasons:
* Problem Identification: RCA focuses on identifying the fundamental issues that lead to a problem, rather than just addressing the symptoms.
* Systematic Approach: It involves a structured methodology to investigate and analyze the problem, ensuring that all potential causes are considered.
* Effective Solutions: By understanding the root causes, organizations can implement effective and long-lasting solutions to prevent recurrence.

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Question 58

If 5 defects were found during a software analysis and 5 defects were found in later phases, what is the phase containment effectiveness (PCE) of this software analysis?

A.0%
B.25%
C.50%
D.100%

Correct Answer: C

Phase containment effectiveness measures how well a development or review phase finds defects before they escape to later phases. It is commonly calculated as defects found in the phase divided by the total defects associated with that phase, including defects found in the phase and defects that escaped to later phases. In this case, 5 defects were found during software analysis and 5 additional defects were found later. Therefore, PCE equals 5 divided by 10, multiplied by 100, which is 50%. A result of 100% would mean no defects escaped. A result of 0% would mean none were found in the phase. Since half were contained and half escaped, the correct answer is 50%.

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Question 59

Which of the following tools should be used to identify the steps in the development process that are the source of the most software defects?

A.Run chart
B.Pareto chart
C.Scatter diagram
D.Control chart

Correct Answer: B

A Pareto chart should be used to identify the steps in the development process that are the source of the most software defects. The Pareto chart is a bar graph that identifies the most significant factors in a dataset and is based on the Pareto principle (80/20 rule), which suggests that 80% of problems are often due to 20% of the causes. This tool helps in pinpointing the primary sources of defects so that improvement efforts can be focused effectively.
References:
* Juran, J. M., & Godfrey, A. B. (1999). Juran's Quality Handbook (5th Edition).
* Montgomery, D. C. (2009). Introduction to Statistical Quality Control (6th Edition).

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Question 60

Which of the following aspects of information systems is disaster recovery primarily concerned with protecting?

A.Integrity
B.Availability
C.Authorization
D.Confidentiality

Correct Answer: B

Disaster recovery is primarily concerned with ensuring that information systems can continue to operate or be quickly restored to operation after a disaster.
* Objective: The main objective of disaster recovery is to ensure that the system remains available, or can be quickly made available, after an interruption or disaster.
* Key Elements: This involves having backups, redundant systems, and recovery plans that can be quickly executed to restore system functionality.
* Focus on Availability: While integrity and confidentiality are also important, the immediate concern of disaster recovery is to ensure that systems are available to users to maintain business continuity.
Reference: " Disaster Recovery Planning: Preparing for the Unthinkable " by Jon William Toigo.

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