A project manager just learned of a significant delay in meeting a project milestone. Which option would be best for communicating information about the delay to external stakeholders dispersed across multiple time zones?

• A.Call each targeted stakeholder on the telephone and verbally explain the delay situation
• B.Schedule a web conference to explain the delay situation with the targeted stakeholders simultaneously
• C.Send an email to all of the targeted stakeholders to explain the delay situation
• D.Text an instant message to targeted stakeholders to explain the delay situation

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A talent development team is developing advanced emergency medical technician training for seasoned firefighters. Why are hands-on activities so crucial to this type of training?

• A.These learners are provided a written course assessment that evaluates their achievement of the learning objectives for this type of training
• B.These learners are aware of the importance of achieving and maintaining their strict compliance-driven credentials and appreciate having opportunities to test their knowledge with oral assessments
• C.These learners are provided opportunities to explain their gained knowledge and review case studies that guide problem-solving scenarios of real-life situations
• D.These learners are exposed to real-life situations that not only require an extensive knowledge base of life-saving techniques, but also generate a strong sense of need and desire for achieving mastery of their practical skills

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Which is the best quality improvement tool for a team that is ready to design a flowchart for a new product release?

• A.Process map
• B.Pareto chart
• C.Fishbone diagram
• D.Cause-effect diagram

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A talent development (TD) professional has been tasked with creating a knowledge management system for a small company. The TD professional has begun the process of collecting organizational knowledge and has compiled paper manuals, standard operating procedures, process charts, and other archived materials. How can the TD professional most effectively access the collective knowledge of the company's leaders?

• A.Perform interviews with direct reports of the leaders
• B.Review the personnel files and resumes of the leaders
• C.Conduct video and audio interviews with the leaders
• D.Read published works by the leaders

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When creating a talent development (TD) initiative, which activity will best help a TD professional gain leadership support for the plan?

• A.Preparing a detailed budget
• B.Drafting a business case for learning
• C.Outlining a list of learning resources
• D.Identifying target participants

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