Which license is required for IP Office Contact Center agents?
Correct Answer: B
The "Contact Center Agent" license (Option B) is specifically required for agents using the IP Office Contact Center, enabling features like real-time reporting and call handling. Other options (A, C, D) are user profiles unrelated to contact center functionality.References: Avaya IP Office Contact Center Licensing Guide.
Question 12
The root password used during a Server Edition installation is also used as which other password?
Correct Answer: C
During the installation of Avaya IP Office Server Edition, the root password is set for the underlying Linux operating system on which the Server Edition runs. This root password is critical for system-level access. Option C, "System," is correct because this root password also serves as the initial "System" password used for administrative access to the server's core functions, such as via the Web Control interface or SSH for advanced troubleshooting. Option A (Administrator) typically refers to a higher-level application user (e.g., in Web Manager), which may have a different password. Option B (Manager) relates to the IP Office Manager application, which uses its own credentials, not the root password. Option D (Security) is a separate password used for configuration security settings within IP Office, not tied to the root password.References: Avaya IP Office Server Edition Installation and Maintenance Guide.
Question 13
Which feature provides automatic call distribution to a group of users?
Correct Answer: A
Hunt Groups (Option A) distribute incoming calls to a defined group of users based on rules (e.g., sequential, rotary). Option B (Call Pickup) answers others' calls, Option C (Short Codes) is for dialing, and Option D (Voicemail Pro) is for voicemail, not call distribution.References: Avaya IP Office Hunt Group Configuration Guide.
Question 14
Which protocol is used for IP phone registration on IP Office?
Correct Answer: C
IP Office supports both H.323 and SIP protocols for IP phone registration (Option C). H.323 is used by older Avaya IP phones (e.g., 1600 series), while SIP is supported for newer models (e.g., J100 series) and third- party devices, offering flexibility. Option D (SNMP) is unrelated to phone registration.References: Avaya IP Office IP Endpoint Configuration Guide.
Question 15
Where are the backups for Voicemail Pro arranged?
Correct Answer: D
Voicemail Pro, an advanced voicemail application for IP Office, includes a built-in backup and restore feature. Option D, "In Voicemail Pro Preference > General options > Backup & Restore," is correct because the Voicemail Pro client interface allows administrators to configure automatic backups under the "Preferences" menu, specifically in the "Backup & Restore" section. Here,settings like backup frequency, location, and retention can be defined. Option A (Manager program) is incorrect as Manager handles system configuration backups, not Voicemail Pro specifically. Option B (automatic backup at midnight) is a partial truth but lacks specificity, as the timing is configurable in Voicemail Pro settings. Option C (PC backup method) is vague and not a standard feature of Voicemail Pro.References: Avaya IP Office Voicemail Pro Administration Guide.
