Which of the following is NOT an example of a generic stakeholder group?

• A.Employees.
• B.Testers.
• C.Competitors.
• D.Regulators.

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In which of the following circumstances do buyers have high bargaining power?

• A.When available sources of supply are available and easy to find.
• B.When switching costs are high.
• C.When the supplier brand is powerful.
• D.When the cost of a product or service is low.

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When undertaking business system modelling how many Business Activity Models' (BAM's) are initially produced?

• A.One to reflect the perspective of the Owner.
• B.One for each system under consideration.
• C.One for each CATWOE.
• D.One for each Actor

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Which of the following types of activity help identify the KPI's of an organisation?

• A.The monitoring activities.
• B.The doing activities.
• C.The control activities.
• D.The planning activities.

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An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system.
What investigation technique is the analyst using?

• A.Document analysis
• B.Structured observation
• C.Protocol analysis.
• D.Activity sampling.

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