In a chain of events, the proximate cause of a loss is always the

• A.only event contributing towards the loss.
• B.last event before the loss occurs.
• C.only event which is not excluded by the terms of the policy.
• D.dominant event leading to the loss.

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Which principle of insurance prevents a member of the public from taking out an insurance policy on the life of a celebrity in the hope of receiving a windfall on the celebrity's death?

• A.Good faith.
• B.Proximate cause.
• C.Indemnity.
• D.Insurable interest.

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It is important to ensure the fair treatment of customers in order to comply with rules set by the

• A.Association of British Insurers.
• B.British Insurance Brokers' Association.
• C.Financial Conduct Authority.
• D.Chartered Insurance Institute.

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An insurance company has employed an individual from a rival firm to carry out a similar job. At which stage would the regulatory requirements for retaining training and competence records first apply to the new employee, if at all?

• A.It would not apply, as the employee is already fully competent.
• B.When the employee first has contact with members of the public.
• C.From the initial interview.
• D.Within 18 months of employment.

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When should a direct insurer advise a policyholder in writing of its complaints-handling procedure, to comply with regulatory requirements?

• A.Within 7 days of a complaint being made.
• B.At the lime of a claim.
• C.Within 30 days of cover being incepted.
• D.At the time of the sale or immediately afterwards.

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