Which TCP ports need to be opened in the firewall between the Web Server and Application server?

• A.993
• B.9001
• C.2434
• D.15097

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Which partition level settings are needed to configure email?

• A.Alarm service delay, Auto response time, Auto response number
• B.Default SMTP server settings, Alarm service delay, Auto response number
• C.Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time
• D.Default SMTP server settings, Auto response time, Personalized activity assignment

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Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

• A.CCE scripting for chat and email needs to be configured before configuring ECE SSO.
• B.SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.
• C.SS0 is enabled by default; no configuration is necessary.
• D.The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
• E.ECE should be integrated with PCCE and the SPOG.
• F.$S0 for CCE needs to be configured before agent SSO for ECE will work.

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Which sequence should be followed while starting ECE?

• A.Services server, Message server, File server, Database server, Application server
• B.No mandatory sequence is needed
• C.Services server, Message server, Database server, File server, Application server
• D.Services server, File server, Database server, Message server, Application server

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What are three steps in an email process flow? (Choose three.)

• A.Rules Process executes the start and scheduled workflows.
• B.MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.
• C.EAAS notifies EAMS of DO_THIS_WITH_TASK.
• D.Email is pulled in by listener instance and written to the database.
• E.EAAS Instances sends NEW_TASK message to MR PIM.
• F.Email is pulled in by retriever instance and written to the database.

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