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  3. 500-445 Exam
  4. Cisco.500-445.v2023-08-22.q40 Dumps
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Question 26

In which two ways are chats transferred? (Choose two.)

Correct Answer: A,B
In Cisco's Unified Contact Center Enterprise (UCCE), chat activities can be transferred in two ways: A. Only open chat activities in which the customer has not left the chat session can be transferred: If the customer has left the chat session before the transfer, it cannot be transferred.
1. Chats can be transferred to departments directly: Chat activities can be transferred to different departments based on the customer's needs or the agent's ability to handle the inquiry.
It's also important to note that the ability to transfer chats and the number of transfers that can be made may be limited by the specific configuration of the UCCE system.
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Question 27

Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

Correct Answer: B,D
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Question 28

Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)

Correct Answer: A,E
When configuring the MSSQL service on the database servers, it is important to remove two requirements from the domain account properties. Specifically, the requirement for a smart card for interactive logon and the requirement that the account is sensitive and cannot be delegated must be removed. This will ensure that the MSSQL service runs properly and securely.
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Question 29

Which mode must be used for Always On Availability Group clustering?

Correct Answer: C
Windows Authentication allows users to connect to SQL Server using their Windows credentials. It uses Kerberos security protocol for authentication and it's considered more secure than SQL Server Authentication.
Always On Availability Groups (AGs) is a feature of Microsoft SQL Server that provides high availability and disaster recovery for a group of user databases. Windows Authentication is required for all the SQL Server instances that participate in an availability group.
It's important to note that, the specific configuration options and settings may vary depending on the version of SQL Server and the specific requirements of the organization. It's recommended to consult the Microsoft documentation and your SQL Server support team for further assistance.
Reference:
Microsoft: Always On Availability Groups (SQL Server)
Microsoft: Configure the Server Authentication Mode
Microsoft: Connect to the Primary Replica of an Always On Availability Group (SQL Server)
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Question 30

What are three reasons aliases cannot be deleted? (Choose three.)

Correct Answer: B,D,F
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