The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?

• A.Provide the customer with a chargeable deployment service
• B.Give the customer a discount on a future purchase
• C.Suggest that the customer replace their existing staff
• D.Re-enforce the time to value of the solution

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Refer to the exhibit. Which initial action does a Customer Success Manager take?

• A.Provide trending information on license types B and D and share with all stakeholders
• B.Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
• C.Share the report with the customer point of contact for license types B and D and determine causes
• D.Run analysis on all the license types used by the customer on all platforms

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An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

Correct Answer:

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Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

• A.prescriptive
• B.descriptive
• C.predictive
• D.diagnostic

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Refer to the exhibit. What does this health score indicate?

• A.The customer is unlikely to advocate for this product.
• B.The customer needs to purchase more licenses.
• C.The customer is unlikely to renew this license.
• D.The customer needs to consume more of this product.

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