Which list of components of a Customer Success Quarterly Success Review is common?

• A.results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
• B.results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
• C.results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
• D.results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

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What is the customer success objective of a Quarterly Success Review?

• A.Align work effort to outcomes.
• B.Introduce new products and services.
• C.Create a success plan.
• D.Evaluate renewal contract.

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Which action should a Customer Success Manager take when the product utilization score is not improving?

• A.Review the support case history to identify product quality or customer education issues.
• B.Contact the product operations team to review the telemetry and offer insights to the customer.
• C.Conduct customer interviews to understand current adoption barriers and develop a solution plan.
• D.Engage the sales team to upsell the solution and offer options and product diversity to the customer.

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Which statement describes an end user adoption barrier?

• A.Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
• B.There are insufficient licenses for additional staff from a newly acquired company to use the solution.
• C.The budget is insufficient to implement the solution for a new branch of the business.
• D.The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

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A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?

• A.Twice yearly student and staff surveys with two questions related to IT
• B.Measure the number of complaints raised by students
• C.Combination of tailored surveys and IT tools-based metrics
• D.Implement staff Super Users to provide feedback

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