Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

• A.value realization
• B.competitive differentiation
• C.customer budget
• D.adoption barriers

Comment: *

Name: *

Email: *

Verification: *

What is a barrier to adopting software tools?

• A.limited resources
• B.organization size
• C.commercial decision
• D.recurring cost

Comment: *

Name: *

Email: *

Verification: *

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

• A.No action is needed because the customer will probably renew and you can address the issue after the renewal
• B.Contact the services team and request that they reach out to the customer to address the solution
• C.Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
• D.Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

Comment: *

Name: *

Email: *

Verification: *

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

• A.The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.
• B.IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
• C.IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
• D.Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.

Comment: *

Name: *

Email: *

Verification: *

At which lifecycle stage does the Customer Success Manager identify the solution purchased?

• A.Onboard
• B.Implement
• C.Purchase
• D.Select

Comment: *

Name: *

Email: *

Verification: *