A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

• A.Measure the number of complaints raised by students
• B.Implement staff Super Users to provide feedback
• C.Twice yearly student and staff surveys with two questions related to IT
• D.Combination of tailored surveys and IT tools-based metrics

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Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

• A.review of product roadmap
• B.scheduling of Quarterly Success Review
• C.agreement of key stakeholders
• D.completion of customer training
• E.confirmation of customer business outcomes

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The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

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Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

• A.Provide break-fix support for technical problems experienced or observed by the customer.
• B.Provide training content to address current and existing barriers.
• C.Provide direct and in-depth technical expertise upon customer request.
• D.Provide a detailed cost structure for the management team.

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What is the best method to measure customer consumption of technology?

• A.enterprise CRM and incident management
• B.telemetry and analytics
• C.recurring revenue management
• D.content management

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