A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?
What is the best method to measure customer consumption of technology?