The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success? (Choose two.)

• A.credibility
• B.sustainability
• C.cost efficiency
• D.employee satisfaction
• E.risk management

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Which statement describes an end user adoption barrier?

• A.The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
• B.The budget is insufficient to implement the solution for a new branch of the business.
• C.Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
• D.There are insufficient licenses for additional staff from a newly acquired company to use the solution.

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What is a common indicator of customer health?

• A.number of services purchased
• B.number of licenses purchased
• C.customer satisfaction metric
• D.amount of money spent on the solution

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DRAG DROP
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Select and Place:

Correct Answer:

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Refer to the exhibit.

Which action must be taken by Customer Success Manager?

• A.Review the financial index.
• B.Recommend expansion opportunities
• C.Develop a customer testimonial.
• D.Identify the adoption barriers.

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