Which of these is included in a success plan?

• A.customer HR processes
• B.customer business outcomes
• C.confidential customer information
• D.services cost

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Which method is directly associated with evaluating a customer outcome?

• A.benchmarks
• B.metrics
• C.key performance indicators
• D.milestones

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A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?

• A.initial user group identified and their use cases confirmed
• B.service introduction to confirm that they know how to submit service issues at the go live
• C.customer's stakeholders and their business outcomes
• D.Quarterly Success Review build and delivery
• E.additional features that will align with the business outcomes

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Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

• A.predictive
• B.descriptive
• C.prescriptive
• D.diagnostic

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Refer to the exhibit. What is the problem with this RACI example?

• A.No one has multiple roles.
• B.Too many people are accountable for this task.
• C.Every task should have four people consulted.
• D.More stakeholders should be involved.

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