A technician has completed troubleshooting and repairing a newly found bug on a user's workstation. The technician wants to share the repair steps with the rest of the team.
Which of the following methods will the technician MOST likely use?

• A.Email to the team leader
• B.Team chat message
• C.Incident documentation
• D.Knowledge-based entry

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Joe, a customer, requests to have a technician rename his laptop to the name of his favorite sports team.
Which of the following documents MUST the technician consider before performing this action?

• A.Inventory management
• B.Acceptable use policy
• C.MDM policy
• D.EULA

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A technician needs to ensure users are prompted or warned when an installation takes place on a Windows system. Which of the following would meet this requirement?

• A.Enable UAC on the workstation.
• B.Log in as the administrator to install the application.
• C.Educate the user to run the installation with runas.
• D.Add the user to the local administrators group.

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A customer is setting up a new cable modern and wireless router. The customer wants to be able to access to remote desktop while traveling. Which of the following must be configured FIRST to enable this capacity?

• A.Disabling ports
• B.MAC filtering
• C.Content filtering
• D.Port forwarding

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A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen Which of the following should the technician instruct the user to do FIRST?

• A.Follow the onscreen instructions to remove the malware
• B.Shut down and restart the computer.
• C.Ignore the message as a false positive
• D.Unplug the Ethernet cable.

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