An instructor has become ill and cannot continue a course. A new instructor is brought in, but has received no knowledge transfer from the previous instructor. Which of the following is the BEST option to assess the learner's knowledge level quickly?

• A.Ask the learners during introductions
• B.Assume all learners' knowledge is equal
• C.Administer a written pre-test
• D.Proceed with the course at a beginner level

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The BEST way to get learners to contribute to a discussion is to:

• A.Set expectations at the beginning of the course.
• B.Provide handouts to learners.
• C.Encourage learners to ask questions.
• D.Listen to what the learners are saying.

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After several discussions, a client is insisting that a training course be cut from two days to just one. Which of the following is the BEST way to proceed?

• A.Adjust the material as necessary
• B.Delay the course until other arrangements can be made
• C.Cancel the course
• D.Make no adjustments to the material

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Which of the following is an essential technique for holding a learner's attention?

• A.Providing a model for professional and interpersonal behavior
• B.Using eye contact to engage learners when making an oral presentation
• C.Using humorous stories to interest learners in the course content
• D.Asking open-ended questions and allowing sufficient time for learners to elaborate on their responses

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Which of the following are reasons trainers compile an end-of-class report? (Select TWO).

• A.To document any modifications the trainer made from course design
• B.To document any disciplinary issues that arose with training personnel
• C.To protect the trainer from participant formal complaints
• D.To evaluate the success of course design
• E.To evaluate the competence of the course designer

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