During a training session, students cannot clearly see the slide presentation with the lights on and cannot see to write notes with the lights off. Which of the following should the trainer do?

• A.Perform the training without the presentation.
• B.Inform the students they should not have to take notes to remember the material.
• C.Print the presentation and allow students to write notes on the printouts.
• D.Turn all the lights on and then disable the lighting units near the front.

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An instructor has been hired to instruct a pre-packaged course; however, the site manager informs the instructor that the learners have been overly prepared for the course and that the first three chapters of the material should already be known by the learners. Which of the following is the BEST course of action?

• A.Quickly cover the first three chapters of the material ensuring the learners actually know it.
• B.Skip the first three chapters of the material and spend more time on the remaining material.
• C.Follow the syllabus and pre-set time table as the course has been designed.
• D.Skip the first three chapters of the material and reduce the length of the course accordingly,

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A student has incorrectly answered a trainer's question. Which of the following responses should the trainer use? (Select TWO).

• A.Ask if any other students are more intelligent and can answer correctly
• B.Do not ask any further questions and continue on with the class
• C.Try to clarify the question based on the student's answer
• D.Explain how clearly wrong the answer is
• E.Provide hints that will help the student see what was really desired

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During a lecture an instructor constantly paces about the room making noise with a set of keys. Which of the following skills has the instructor failed to demonstrate?

• A.Content expertise
• B.Proper use of non-verbal communication
• C.Proper use of communication and presentation skills
• D.A comfortable learning environment

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A trainer is contracted to teach from a particular outline and prepares accordingly. During the introduction, it is determined that the students are already versed in some topics and expected to review additional topics not included in the course outline. Which of the following is the BEST response?

• A.Explain that the contract requires teaching to the outline without deviation and begin the course as planned.
• B.Change the outline to satisfy all students' expectations.
• C.Excuse the students who already know the material and arrange for an advanced course.
• D.Clearly mark areas for quick review and speak to management at the first opportunity.

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