Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

• A.Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
• B.The education information can be verified against the human resources database.
• C.The profile information can be used to keep LinkedIn information updated.
• D.When employees have free time, they can review biographies of their peers.

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What is the maximum file size that a user can upload into Genesys Cloud Documents?

• A.100 MB
• B.No Limit
• C.10 MB
• D.2 GB

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Which protocol is used for transporting Digitized Audio?

• A.RTP
• B.TCP
• C.SIP
• D.UDP

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Which button would you click to mute yourself when on a call?

• A.Dialpad
• B.Drop-down arrow
• C.Microphone
• D.Phone with down arrow
• E.Vertical bars

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You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

• A.Chat Icon
• B.Documents
• C.Activity
• D.Admin

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