You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

• A.Make sure you name the document in a way that is easy to search for.
• B.Add meaningful tags to the document.
• C.Number the documents in such a way that this one appears at the top of the list.
• D.Add a priority of "high" to this document.

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Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

• A.You must know what groups to create for the new location.
• B.You must have images of all the users located at the new location.
• C.You must have the basic profile data for the users at the new location.
• D.You must have Admin rights for Genesys Cloud
• E.You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.

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You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

• A.The Hardware ID (MAC address)
• B.The phone model
• C.The Base Settings
• D.The phone name

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Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

• A.Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
• B.The education information can be verified against the human resources database.
• C.The profile information can be used to keep LinkedIn information updated.
• D.When employees have free time, they can review biographies of their peers.

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What additional functionality does Communicate brings to Genesys Cloud?

• A.Call center features such as ACD and scripting.
• B.Knowledge base features, such as FAQs and Communities.
• C.Directory capabilities, such as advanced search, profiles, and keyword searching.
• D.Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

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