Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)
Correct Answer: A,C,E
Explanation Full Access, Read-Only, and Contributor are three access level permission types for workspace (Documents > Workspace) membership in Genesys Cloud CX Collaborate. Workspace is a feature that allows users to create and manage documents in Genesys Cloud CX Collaborate. Workspace provides various features and functions for users to create, edit, share, organize, and search documents within an organization. Users can have different access level permissions for workspace membership based on their roles and needs. The access level permissions for workspace membership are: * Full Access: Users can create, edit, delete, share, move, copy, tag, download, upload, and view any document in the workspace. * Read-Only: Users can only view documents in the workspace. They cannot create, edit, delete, share, * move, copy, tag, download, or upload any document in the workspace. * Contributor: Users can create new documents in the workspace and edit or delete their own documents. They can also share, move, copy, tag, download, upload, and view any document in the workspace. Some other access level permission types for workspace membership are Owner and Collaborator. References: https://help.mypurecloud.com/articles/workspace-overview/ https://help.mypurecloud.com/articles/manage-workspace-membership/
Question 62
Which of the following best defines the performance view for Agents?
Correct Answer: B
The performance view for Agents is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW in Genesys Cloud CX Performance menu. The performance view for Agents is a view that shows various metrics and details related to agent performance and activities in Genesys Cloud CX. The performance view for Agents can help you measure and improve various aspects of your agent performance and activities, such as: Availability Productivity Quality Conduct Satisfaction The performance view for Agents is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW because: Real-time metrics are metrics that show the current data for agents, queues, skills, interactions, and flows. Real-time metrics are updated every 10 minutes in Genesys Cloud CX Performance menu . You can see the current values of various metrics, such as service level %, abandon %, customers waiting, and active agents. Status is a metric that shows the current state of an agent in Genesys Cloud CX. Status can indicate whether an agent is available to handle interactions, busy with an interaction, or away from their workstation. Status can also indicate the reason why an agent is away or busy. You can see the current status of an agent in the performance view for Agents. Time in status is a metric that shows the amount of time (HH:MM:SS) that an agent has spent in their current status. Time in status can help you measure the availability and productivity of an agent. You can see the current time in status of an agent in the performance view for Agents. Calls answered is a metric that shows the number of calls that an agent has answered during a specified period of time. Calls answered can help you measure the productivity and quality of an agent. You can see the current calls answered by an agent in the performance view for Agents. Average talk time is a metric that shows the average amount of time (HH:MM:SS) that an agent has spent talking with customers during a specified period of time. Average talk time can help you measure the productivity and quality of an agent. You can see the current average talk time of an agent in the performance view for Agents. Average ACW is a metric that shows the average amount of time (HH:MM:SS) that an agent has spent performing after-call work (ACW) during a specified period of time. ACW is the work that an agent does after completing an interaction, such as updating records or sending emails. Average ACW can help you measure the productivity and quality of an agent. You can see the current average ACW of an agent in the performance view for Agents.
Question 63
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
Correct Answer: B
Question 64
Sam wants to install the reporting app on his iPad to access metrics. Which of the following apps does he need to install?
Correct Answer: D
Genesys Cloud CX Supervisor is the app that Sam needs to install on his iPad to access metrics in Genesys Cloud CX Performance menu. Genesys Cloud CX Supervisor is a mobile app that allows supervisors to monitor real-time and historical metrics about their contact center performance and activities in Genesys Cloud CX. Genesys Cloud CX Supervisor can help supervisors manage and improve various aspects of their contact center, such as: Agent performance Queue performance Interaction quality Customer satisfaction Workforce management Genesys Cloud CX Supervisor allows supervisors to access metrics on their iPad by providing various features, such as: Dashboards: Supervisors can view real-time metrics about agents, queues, skills, interactions, and flows on customizable dashboards. Reports: Supervisors can view historical data about agents, queues, skills, interactions, flows, and outcomes on predefined reports. Alerts: Supervisors can receive notifications about important events or issues that affect their contact center performance or activities. Coaching: Supervisors can provide feedback or guidance to agents based on their performance or activities.
Question 65
Which role is automatically assigned to a new user?
