A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?
You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue. You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.
Select the features available in Genesys Cloud CX Architect. (Choose three.)
