You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?

• A.1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.
• B.1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.
• C.1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).
• D.1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.

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When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?

• A.Queue parameters
• B.Queue menu
• C.Queue audio
• D.Queue repeat

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You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.
How would you assign the business hours to the default schedule?

• A.Select the Weekday schedule tab and configure the hours there.
• B.Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.
• C.Select the Daily schedule tab and configure the hours there.
• D.You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.

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What is a View in Interaction Center Business Manager?

• A.Views contain the system and custom workspaces.
• B.Views provide a way to manipulate the configuration of agents and workgroups.
• C.Views are only used to set alerts within Interaction Center Business Manager.
• D.Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.

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Why are user objects necessary in an Interaction Center system? (Choose three.)

• A.Interaction Center user objects can provide security settings.
• B.Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.
• C.Interaction Center user objects provide login security for the Interaction Client and remote access functions.
• D.Interaction Center user objects provide access to network resources.
• E.Interaction Center user objects can automatically expire after a set period of time for temporary employees

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