Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.
When Danny opens his Interaction Client, what determines his Client configuration?

• A.The inherited Client Configuration Templates will be combined to determine his Client configuration.
• B.The inherited Client Configuration Template with the most functionality will be used.
• C.The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.
• D.The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.

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The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?

• A.All Interaction Center users can dial all phone classifications by default, so they already have this privilege.
• B.From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.
• C.Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.
• D.From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.

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The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.
What type of queue is designed to perform in this manner?

• A.Round-robin
• B.Group Ring
• C.Custom
• D.ACD
• E.Sequential

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What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

• A.Setup Assistant
• B.Interaction Administrator
• C.Interaction Attendant
• D.Interaction Designer

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When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)

• A.Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.
• B.Randomly generate initial passwords for new users
• C.Force new users to change their password the first time they log in
• D.Disconnect the remote access cable.
• E.Require that passwords be at least 4 digits long.

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