What is the difference between incident management and problem management?
(Choose 1)
Which two activities are part of the release management process?
(Choose 2)
You are the Service Desks manager and you have been tasked to develop an operational level agreement. With which group are you most likely to be negotiating this agreement?
(Choose 1)
One of the weaker members of your team has displayed a small but sustained improvement in performance. What would be the best way to encourage their continued improvement?
(Choose 1)
What are two of the key roles of the Service Desk in most organisations?
(Choose 2)