You are giving a presentation to other support teams that explains why your service desk is implementing a Customer Satisfaction Survey programme. What two techniques should you use to ensure that your audience is engaged with what you are telling them?
(Choose 2)
You have been asked to create a knowledgebase by your IT service director. What three activities should you undertake to enable a satisfactory outcome to this task?
(Choose 3)
What type of survey is the most appropriate to use in order to understand customer satisfaction levels after a software update?
(Choose 1)
What are three advantages of using self-service tools in a Service Desk?
(Choose 3)