Your client is a very creative person who thinks in pictures and learns visually. You, as a coach, are not naturally visual. In order to encourage and facilitate your client's learning, the best response is:

• A.Tell your client that you are not able to work with them, as you are not a visual and creative person, therefore not a good coaching match.
• B.Bring a whiteboard into the coaching session where you and the client can use the space to draw pictures, connections, or add any visual aids that might encourage your client's learning.
• C.Let your client know that to solve problems it is more important to be rational and to approach the problem from a more sensible point of view.
• D.Ask the client about what they know about their preferred learning style and enquire whether using a whiteboard would be a good idea.

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Which is true of the norms, values, and beliefs associated with ethical conduct in coaching?

• A.They are often unspoken.
• B.They are consistent across organizations.
• C.They are a higher standard than laws.
• D.They are frequently hard to learn.

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During the coaching session, a client has a new and very clear insight about the way that they have been treating a colleague. The best response is:

• A.Tell them that the way they have been treating the colleague is unacceptable, and they need to change if they want to be a better person.
• B.Ask them how they would feel if they were the colleague being treated in this way.
• C.Ask the client how this new insight could impact his/her behavior towards the colleague.
• D.Suggest that this insight could be very useful in changing the client's behavior toward the colleague.

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After your client has shared this pattern and has expressed a desire to change and come up with a plan to implement this change, the best response is:

• A.Ask the client exactly what they want to do and when.
• B.Share with the client what you think the best next step would be.
• C.Discuss the barriers that the client will face in trying to change.
• D.Ask the client how they usually brainstorm or come up with new and fresh ideas.

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Your client has identified a concrete action that they want to implement. To help them understand better what some possible results or learnings could come from this proposed action, the worst response is:

• A.Ask questions around possible consequences or results of the implementation of this action.
• B.Give the client an exercise to write down a list of good possible outcomes.
• C.Remind your client that if this action succeeds, life will be much better.
• D.Ask your client to share some thoughts, remind them to think optimistically, and not focus on potential problems.

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