Which of the following is not true about the advantages of adopting ISO 9000 standards?

• A.Adoption of ISO 9000 standards may allow an entity to sell products in foreign markets.
• B.ISO registration makes customers more comfortable with the supplier's products and services.
• C.ISO 9000 allows entities to understand who internal customers and users are without sharing private information.
• D.ISO registration may help entities discover internal process and quality improvements.

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The bullwhip, or whiplash, effect on inventories begins when retailers face uncertain demand from consumers caused by randomness in buying habits. It can be avoided by:

• A.The need to purchase or manufacture goods in cost-efficient batches.
• B.Changes in price that may encourage purchases in anticipation of future increases.
• C.Shortages that may lead to rationing by suppliers or manufacturers and hoarding by manufacturers or retailers.
• D.Sharing of information and coordination among the organizations in the supply chain.

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An organization has collected data on the complaints made by personal computer users and has categorized the complaints.

Using the information collected, the organization should focus on:

• A.The total number of personal computer complaints that occurred.
• B.The number of computer complaints associated with CD-ROM problems and new software usage.
• C.The number of computer complaints associated with the lack of user knowledge and hardware problems.
• D.The cost to alleviate all computer complaints.

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Which of the following is true regarding an organization's relationship with external stakeholders?

• A.Legal representation should be consulted before releasing internal audit information to other assurance
• B.Disclosure laws tend to be consistent from one jurisdiction to another.
• C.There are several internationally recognized standards for dealing with financial donors.
• D.Specific guidance must be followed when interacting with nongovernmental organizations.

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Both users and management approve the initial proposal, design specifications, conversion plan, and testing plan of an information system. This is an example of:

• A.Implementation controls.
• B.Hardware controls.
• C.Computer operations controls.
• D.Data security controls.

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