An enterprise's chief information officer (CIO) has been receiving complaints from business executives regarding the amount their units are being charged for IT services. To maintain a good relationship with business peers, the CIO wants to be responsive to these complaints. To address this issue, the FIRST step should be to:
Which of the following is the process of comparing the business processes and performance metrics including cost, cycle time, productivity, or quality?
Which of the following essential elements of IT Portfolio Investment Management enables portfolio managers to include or exclude investments, change start and end dates, adjust budgets and reevaluate priorities?
Which of the following strategic issues in the IFAC report highlight the underlying success and failure of enterprises? Each correct answer represents a complete solution.
Choose all that apply.
To ensure that information can be traced to the originating event and accountable parties, an enterprise should FIRST:
