To ensure that information can be traced to the originating event and accountable parties, an enterprise should FIRST:

• A.improve business process controls.
• B.review information event logs tor potential incidents.
• C.review retention requirements for source information.
• D.capture source information and supporting evidence.

Comment: *

Name: *

Email: *

Verification: *

Which of the following service delivery processes has the goal to produce, agreed on, timely, reliable, and accurate reports for the effective communication?

• A.Capacity management
• B.Service level management
• C.Information security management
• D.Service reporting

Comment: *

Name: *

Email: *

Verification: *

To generate value for the enterprise, it is MOST important that IT investments are:

• A.consistent with the enterprise's business objectives.
• B.approved by the CFO.
• C.aligned with the IT strategic objectives.
• D.included in the balanced scorecard.

Comment: *

Name: *

Email: *

Verification: *

Which of the following is MOST critical for the successful implementation of an IT process?

• A.IT process assessment
• B.Objectives and metrics
• C.Process framework
• D.Service delivery process model

Comment: *

Name: *

Email: *

Verification: *

A CIO of an enterprise is concerned that IT and the business have different priorities. Which of the following would BEST demonstrate the current state of strategic alignment?

• A.IT maturity model
• B.Business case
• C.Balanced scorecard
• D.IT investment status

Comment: *

Name: *

Email: *

Verification: *