Which of the following are the objectives of Service Level Management (SLM)?
1.To negotiate SLAs with the customers and to design services in accordance with the agreed service level targets.
2.Defining, documenting, and agreeing the level of IT Services to be provided.
3.Identifying possible future markets that the Service Provider could operate in.
4.Monitoring, measuring, and reporting the actual level of services provided.
5.Monitoring and improving customer satisfaction.
Which of the following service delivery processes includes controls, document and record, as its sub processes?
What are the various phases of the Software Assurance Acquisition process according to the U.S. Department of Defense (DoD) and Department of Homeland Security (DHS) Acquisition and Outsourcing Working Group?
Beth is an HR Professional for her organization and she's been alerted by management that the company will be outsourcing a large portion of operations. This outsourcing will likely cause several employees to lose employment with the organization. Which of the following is the best course of action that Beth can take in regard to communicating with the employees about the outsourcing change?
Which of the following is MOST important to effectively initiate IT-enabled change?
