Which of the following are parts of SWOT Analysis? Each correct answer represents a complete solution. Choose all that apply.
Which of the following roles is used to ensure that the confidentiality, integrity, and availability of the services are maintained to the levels approved on the Service Level Agreement (SLA)?
Due to continually missed service level agreements (SLAs), an enterprise plans to terminate its contract with a vendor providing IT help desk services. The enterprise s IT department will assume the help desk-related responsibilities. Which of the following would BEST facilitate this transition?
Which of the following frameworks describes a standard for processes within business information management at the strategy, management and operations level?
Which of the following service delivery processes includes controls, document and record, as its sub processes?
