Which volume provides guidance on clarification and prioritization of service-provider investments in services?

• A.Service Strategy
• B.Service Management
• C.Service Design
• D.Service Operation

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An enterprise is about to complete a major acquisition, and a decision has been made that both companies will be using the parent company's IT infrastructure. Which of the following should be done NEXT?

• A.Develop a communication plan to support the merger.
• B.Conduct a gap analysis.
• C.Update the enterprise architecture (EA).
• D.Perform a business impact analysis (BIA.

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The CIO of a large enterprise has taken the necessary steps to align IT objectives with business objectives.
What is the BEST way for the CIO to ensure these objectives are delivered effectively by IT staff?

• A.Enhance the budget for training based on the IT objectives.
• B.Map the IT objectives to an industry-accepted framework.
• C.Include the IT objectives in staff performance plans.
• D.Include CIO sign-off of the objectives as part of the IT strategic plan.

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The CIO in a large enterprise is seeking assurance that significant IT risk is being proactively monitored and does not exceed agreed risk tolerance levels. The BEST way to provide this ongoing assurance is to require the development of:

• A.an IT risk appetite statement.
• B.a risk management policy.
• C.key risk indicators (KRIs).
• D.a risk register.

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Besides the mitigation of IT risk, which of the following is the PRIMARY outcome of IT governance?

• A.Control of IT processes
• B.Meeting of IT financial goals
• C.Resolution of IT audit findings
• D.Value delivery of IT to the business

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