An enterprise's chief information officer (CIO) has been receiving complaints from business executives regarding the amount their units are being charged for IT services. To maintain a good relationship with business peers, the CIO wants to be responsive to these complaints. To address this issue, the FIRST step should be to:

• A.agree to reduce charge rates and improve relationship management with the business.
• B.look into outsourcing of support functions to drive down the cost structure.
• C.ask the chief financial officer (CFO) about budget revisions for the business units' IT expenditures.
• D.quantify consumption and service level agreement (SLA) achievements per business unit.

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You are the project manager of a computer upgrade project. You and the vendor are in dispute over the deliverables the vendor was to provide and configure. What document can best describe how you and the vendor are to proceed if there is a claim against the vendor?

• A.Procurement management plan
• B.Enterprise environmental factors
• C.Project cost management plan
• D.Contract

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An enterprise is determining the objectives for an IT training improvement initiative from a governance prosoectic. it would be MOST important to ensure that:

• A.policies and processes address both enterprise requirements and professional growth
• B.several different training strategies are created for final approval by the CIO
• C.IT employees are surveyed and interviewed to identify development needs
• D.courses of instruction that will maximize employee productivity are identified

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Which of the following functions are performed by the Future Orientation measure of the IT BSC management tool? Each correct answer represents a complete solution.
Choose all that apply.

• A.It focuses on professional learning and development.
• B.It attracts and retains people with key competencies.
• C.It manages operational service performance.
• D.It measures and rewards individual and team performance.

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The MAIN responsibility of the board of directors regarding the management of enterprise risk is to:

• A.ensure a risk process exists which addresses the risk appetite.
• B.promote a benefits-driven culture throughout the enterprise.
• C.sustain investment in staff training regarding IT risk.
• D.maintain awareness of IT risk to the business.

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