Which of the following is the MOST important input for the development of a human resources strategy to address IT skill gaps?

• A.Training budget allocated for IT staff
• B.Training effectiveness reports
• C.A recent IT skills matrix
• D.Technology direction of the enterprise

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Which of the following is NOT a sub-process of Service Portfolio Management?

• A.Service Portfolio Update
• B.Business Planning Data
• C.Strategic Planning
• D.Strategic Service Assessment
• E.Service Strategy Definition

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Which of the following roles is responsible for review and risk analysis of all contracts on a regular basis?

• A.The Service Catalogue Manager
• B.The IT Service Continuity Manager
• C.The Supplier Manager
• D.The Configuration Manager

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A newly established IT steering committee is concerned whether a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?

• A.Critical success factors (CSFs)
• B.Capability maturity levels
• C.Balanced scorecard
• D.Performance indicators

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Which of the following is the BEST way to ensure the continued usefulness of IT governance reports for stakeholders?

• A.Issue frequent service level satisfaction surveys.
• B.Rely on IT leaders to advise when adjustments should be made.
• C.Conduct quarterly audits and adjust reporting based on findings.
• D.Establish a standard process for providing feedback.

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