Which of the following is the BEST method for making a strategic decision to invest in cloud services?

• A.Define a balanced scorecard.
• B.Prepare a business case.
• C.Prepare a request for information (RFI),
• D.Benchmarking.

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Which of the following processes are covered by Service Strategy? Each correct answer represents a complete solution. Choose all that apply.

• A.Demand Management
• B.IT Architecture Management
• C.Supplier Management
• D.Service Portfolio Management
• E.IT Financial Management

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You are the project manager for ABC project. You are planning for when and how human resource requirements will be met. You are working on ____.

• A.Scope management plan
• B.Staffing management plan
• C.Resource calendar
• D.Project organization chart

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An organization requires updates to their IT infrastructure to meet business needs. Which of the following will provide the MOST useful information when planning for the necessary IT investments?

• A.Audit findings
• B.Business user satisfaction metrics
• C.Risk assessment report
• D.Enterprise architecture

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Which of the following individuals provides service feedback to the providers?

• A.Compliance officers
• B.User representatives
• C.Project sponsors
• D.Suppliers

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