Which of the following service delivery processes includes controls, document and record, as its sub processes?

• A.Capacity management
• B.Service reporting
• C.Information security management
• D.Service level management

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Which of the following should be the FIRST step in updating an IT strategic plan?

• A.Revise the enterprise architecture (EA).
• B.Review IT performance objectives and indicators.
• C.Evaluate IT capabilities and resources.
• D.Identify changes in enterprise goals.

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An independent consultant has been hired to conduct an ad hoc audit of an enterprise's information security office with results reported to the IT governance committee and the board. Which of the following is MOST important to provide to the consultant before the audit begins?

• A.Acceptance of the audit risks and opportunities
• B.The polices and framework used by the security office
• C.The organizational structure of the security office
• D.The scope and stakeholders of the audit

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Which of the following would BEST help to ensure the appropriate allocation of IT resources to support an enterprise's mission?

• A.Develop a resource strategy as part of program management.
• B.Prioritize program requirements based on existing resources.
• C.Implement resource planning for each IT project.
• D.Manage resources as part of the portfolio strategy.

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Which of the following is (he GREATEST benefit of using the life cycle approach to govern information assets'?

• A.Operational costs are maintained
• B.Overall costs are optimized
• C.Information availability is improved
• D.Compliance with regulatory requirements is ensured

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