Free Access to ISACA.CGEIT.v2024-05-21.q447 with Valid Practice Test (Page 8)

Question 31

What should be done FIRST when feedback indicates recently implemented software products are not meeting business unit expectations?

A.Review help desk logs.
B.Confirm user acceptance testing (UAT) was completed.
C.Request a gap analysis.
D.Institute a new software training program

Correct Answer: C

A gap analysis is a method of assessing the differences in performance between a business' information systems or software applications to determine whether business requirements are being met and, if not, what steps should be taken to ensure they are met successfully1. A gap analysis typically involves identifying non-compliant processes or activities; assessing their risk levels; determining potential corrective actions that can be taken to address them; and implementing those corrective measures1. Once completed, organizations can then measure their progress toward achieving full compliance over time1.
A gap analysis should be done first when feedback indicates recently implemented software products are not meeting business unit expectations, as it can help identify the root causes of the dissatisfaction, the gaps between the current and desired state of the software products, and the actions needed to close those gaps. A gap analysis can also help align the software products with the business strategy, goals, and expectations, as well as ensure compliance with regulations and policies.
Reviewing help desk logs, confirming user acceptance testing (UAT) was completed, and instituting a new software training program are also important steps to take when software products are not meeting expectations, but they are not the first step. Reviewing help desk logs can help gather feedback and identify issues or errors with the software products, but it does not provide a comprehensive analysis of the gaps and solutions. Confirming UAT was completed can help verify that the software products were tested by the end users before implementation, but it does not address the reasons why the feedback was negative after implementation. Instituting a new software training program can help improve the user's skills and knowledge of the software products, but it does not guarantee that the software products will meet their needs and expectations.
References := What is Gap Analysis in Compliance | Scytale; How to Perform an IT Gap Analysis - Systems X; IT Gap Analysis - First Step to ITIL Success | Invensis Learning.

Question 32

Which of the following concepts is a semi-standard structured report supported by proven design methods and automation tools that can be used by managers to keep track of the execution of activities by staff within their control and monitor the consequences arising from these actions?

A.Total Security Management
B.Balanced Scorecard (BSC)
C.Total Quality Management
D.Six Sigma

Question 33

A rail transport company has the worst on-time arrival record in the industry due to an antiquated IT system that controls scheduling. Despite employee resistance, an initiative lo upgrade the technology and related processes has been approved. To maximize employee engagement throughout the project, which of the following should be in place prior to the start of the initiative?

A.Risk response plan
B.Resource management plan
C.Organizational change management plan
D.Procurement management plan

Question 34

DRAG DROP
The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development, and operations. Drag and drop the ITIL processes that focus on service operation, i.e. operational processes in Service Support, in the correct places.

Question 35

Right-to-audit clauses are intended to ensure the vendor:

A.aligns staff skill sets adequately.
B.maintains adequate budget for risk management.
C.addresses compliance requirements.
D.optimizes IT operations for service delivery

Question 31

Question 32

Question 33

Question 34

Question 35

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