To enable IT to deliver adequate services and maintain availability of a web-facing infrastructure, an IT governance committee should FIRST establish:
Correct Answer: C
Key performance indicators (KPIs) are metrics that help measure the performance of IT service delivery and align it with the business goals and stakeholder expectations. KPIs can help the IT governance committee to monitor, evaluate and improve the availability, quality and efficiency of the web-facing infrastructure. KPIs can also help identify and address any issues or risks that may affect the service level agreements (SLAs) or customer satisfaction. KPIs should be established before implementing other measures such as web operations procedures, business continuity plans (BCPs) or customer survey processes, as they provide the basis for setting objectives, targets and benchmarks for these measures. : ISACA, Performance Measurement Metrics for IT Governance, page 11. datapine, Top 20 IT KPIs - Explore The Best IT KPI Examples & IT Metrics
Question 407
A large bank has completed several acquisitions in the last few years that have resulted in redundant IT applications. To align with the strategic initiative of providing integrated services to customers, the IT steering committee has decided to share data and integrate applications. Which of the following would be MOST important to review in this situation?
Correct Answer: B
Question 408
Which of the following concepts aims to limit errors to 1 per million units produced?
Correct Answer: A
Section: Volume C
Question 409
Which of the following BEST enables an enterprise to determine how business expectations should be addressed in a governance program?
Correct Answer: D
This is because stakeholder analysis is a process of identifying and prioritizing the people or groups who have an interest, influence, or impact on the enterprise's objectives and activities. Stakeholder analysis can help to understand the business expectations, needs, preferences, and concerns of different stakeholders, as well as their roles and responsibilities in the governance program. Stakeholder analysis can also help to engage and communicate with stakeholders effectively, and to align the governance program with the business strategy and value creation. Some of the sources that support this answer are: 1: This source explains the importance and benefits of stakeholder analysis for IT governance, and provides some tips and tools for conducting it. It suggests that stakeholder analysis can help to ensure that IT governance meets stakeholder needs, delivers value, and supports business objectives. 2: This source defines stakeholder analysis and describes its steps and techniques. It also provides some examples of stakeholder analysis templates and matrices that can be used for IT governance projects. 3: This source discusses how stakeholder analysis can be used in the TOGAF framework for enterprise architecture. It states that stakeholder analysis should be used during Phase A (Architecture Vision) to identify the key players in the engagement, and also be updated throughout each phase; different stakeholders may be uncovered as the engagement progresses through into Opportunities & Solutions, Migration Planning, and Architecture Change Management. 4: This source presents a chapter on enterprise governance of IT processes from a book titled "Enterprise Governance of Information Technology: Achieving Alignment and Value, Featuring COBIT 5". It mentions that stakeholder analysis is one of the key activities for defining the IT governance framework, as it helps to identify the relevant stakeholders and their expectations, roles, and responsibilities.
Question 410
Which of the following phases in SDLC transforms the detailed requirements into complete, detailed system design document?
