Enterprise IT has overseen the implementation of an array of data services with overlapping functionality leading to business inefficiencies. Which of the following is the MOST likely cause of this situation?
Correct Answer: A
Information architecture (IA) is the process of guiding users through the site by organising and arranging all the relevant content in a clear, intuitive way. It also ensures consistency throughout a product's design by standardising labelling conventions such as menu names, link titles, and button labels across all pages1. If enterprise IT has overseen the implementation of an array of data services with overlapping functionality, it may indicate that they have not followed a coherent and effective IA strategy. This can lead to business inefficiencies, such as duplication of efforts, confusion among users, and difficulty in finding and accessing information. According to one of the web search results2, "Application rationalization is a simple first step to analyze the current architecture to determine redundant applications, overlapping functionality, and software that is not exactly current. As more companies move into a service-oriented architecture implementation, this analysis is a cost-effective way to ensure that the IT resources are utilized in the most efficient manner." Ineffective project management, an outdated service level agreement (SLA), and an incomplete cost-benefit analysis are not the most likely causes of this situation. They are more related to the planning, execution, and evaluation of individual projects, rather than the overall design and organisation of information systems. References := What is information architecture? - UX Design Institute, Staying Current And Supporting Systems With Overlapping Functionality
Question 122
An enterprise has decided to utilize a cloud vendor for the first time to provide email as a service, eliminating in-house email capabilities. Which of the following IT strategic actions should be triggered by this decision?
Correct Answer: C
Question 123
A large enterprise has decided to use an emerging technology that needs to be integrated with the current IT infrastructure. Which of the following is the BEST way to prevent adverse effects to the enterprise resulting from the new technology?
Correct Answer: C
Question 124
A newly established IT steering committee is concerned whether a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?
Correct Answer: B
Comprehensive and Detailed Explanation: The CGEIT Review Manual 8th Edition, in its Governance of Enterprise IT domain, emphasizes monitoring system performance against defined objectives, such as availability. Performance indicators, often tied to service level agreements (SLAs), provide specific, measurable data (e.g., system uptime percentage) to assess whether availability objectives are met. For example, a performance indicator showing 99.8% uptime directly informs the committee. The manual likely references COBIT 2019's APO09-Managed Service Agreements, which prioritizes performance indicators for service monitoring. * Option A: Critical success factors (CSFs) define conditions for success but are less specific than performance metrics. * Option C: Capability maturity levels assess process maturity, not system availability. * Option D: Balanced scorecard provides a broad performance overview but is less focused on specific availability metrics. Double Verification: The answer aligns with COBIT's APO09 and the CGEIT domain's focus on service performance. Performance indicators are the primary ISACA tool for availability assessment. ISACA CGEIT Review Manual 8th Edition, Domain 1: Governance of Enterprise IT (focus on service monitoring). COBIT 2019, APO09-Managed Service Agreements. ISACA Glossary (for definitions of performance indicators), available at https://www.isaca.org/resources /glossary.
Question 125
IT maturity models measure:
Correct Answer: C
IT maturity models measure the capabilities of an IT organization, which means the ability to perform certain activities or tasks effectively and efficiently. IT maturity models assess the current state of the IT organization in terms of people, processes, and technology, and compare it with the desired or optimal state. IT maturity models also help to identify the gaps and opportunities for improvement, and to prioritize and plan the actions to achieve higher levels of maturity. IT maturity models can be used for various purposes, such as benchmarking, strategic planning, performance management, risk management, and quality assurance. References: CGEIT Exam Content Outline | ISACA1, CGEIT Review Manual (Digital Version), Use an IT maturity model - IBM Garage Practices1, IT Maturity Models, Scorecards & Assessments | Smartsheet2
