Which of the following BEST enables an enterprise to show and prove the benefits realized from the implementation of an EGIT program plan?
Correct Answer: B
Explanation The best way to enable an enterprise to show and prove the benefits realized from the implementation of an EGIT program plan is to communicate the results and benefits in business impact terms. The EGIT program plan is a document that describes the rationale, objectives, scope, approach, benefits, costs, risks, and timeline of the EGIT implementation program. The EGIT implementation program is a program that involves designing and implementing a governance system for an enterprise using COBIT 2019. Communicating the results and benefits in business impact terms means using appropriate tools, methods, formats, frequencies, etc., to report on the progress and outcomes of the EGIT implementation program to relevant stakeholders such as the board, executives, business managers, IT managers, etc., using language and metrics that demonstrate how the program has contributed to achieving the enterprise's strategy, objectives, performance, value, etc. By communicating the results and benefits in business impact terms, an enterprise can ensure that it has a clear and compelling evidence of the value and benefits delivered by the EGIT implementation program, that it has met stakeholder requirements and expectations, that it has obtained stakeholder feedback and recognition, that it has enhanced stakeholder trust and confidence, etc12 References: 1: COBIT 2019 Implementation Guide: page 51-52 2: COBIT 2019 Framework: Governance and Management Objectives: page 19-20
Question 97
Which of the following statements BEST describes the features and properties of the COBIT 2019 governance system design workflow?
Correct Answer: A
According to the COBIT 2019 Study Manual from Isaca, the governance system design workflow allows for consideration of all design factors, such as enterprise goals, risk management, IT policies and procedures, and governance and management objectives, in order to develop a customized governance system that meets the specific needs of the enterprise. This includes taking into account the resources available to the enterprise and the external environment, as well as the regulatory and legal requirements that must be met.
Question 98
Which of the following is an enterprise goal according to COBIT?
Correct Answer: C
Explanation Business service continuity and availability is one of the 17 enterprise goals defined in COBIT 2019, which describe the outcomes that an enterprise wants to achieve from its use of information and technology. This goal relates to ensuring that critical business processes and information are available at a level acceptable to the enterprise in the event of a disruption or disaster, and that recovery plans are in place to restore normal operations as soon as possible. The goal is based on the COBIT 2019 Framework3, page 36. References: 3: COBIT 2019 Framework | Digital | English
Question 99
Which of the following roles should be involved when nominating key program roles to create the appropriate governance environment?
Correct Answer: D
Explanation The key program roles are the roles that are responsible for leading, directing, managing, supporting, and executing the EGIT implementation program. The nomination of these roles is a critical step in creating the appropriate governance environment for the program. One of the roles that should be involved in this nomination process is the board and executives, who are the highest-level governance body and decision makers in an enterprise. The board and executives provide strategic direction, oversight, guidance, and approval for the EGIT implementation program. They also ensure that the program is aligned with the enterprise's vision, mission, values, strategy, goals, and objectives. The board and executives also appoint or endorse other key program roles such as the program sponsor, program manager, program steering committee, change champion network, etc.References: : COBIT 2019 Implementation Guide, page 37-38 : COBIT 2019 Framework: Governance and Management Objectives, page 19-20
Question 100
Which role is responsible for managing the development, implementation, evaluation and ongoing maintenance of new and existing products and services?
Correct Answer: B
According to the COBIT 2019 Design Guide, a service manager is responsible for managing the development, implementation, evaluation and ongoing maintenance of new and existing products and services. A service manager ensures that the products and services meet the needs and expectations of the customers and stakeholders, and that they are aligned with the enterprise strategy and objectives. A service manager also monitors and reports on the performance and quality of the products and services, and initiates improvement actions when necessary.1, p. 64 References: 1: COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution
