An enterprise plans to outsource all of its noncore IT operations but wants to ensure the proper level of governance, risk and compliance (GRC) controls. Which of the following governance and management objectives would provide the MOST relevant management practices for the enterprise?
Correct Answer: D
The management objective APO09 Managed Service Agreements involves ensuring that IT services are delivered in accordance with agreed-upon service levels and costs. This management objective covers the activities of defining, negotiating, establishing, monitoring, reporting, and reviewing service agreements between service providers and service consumers. This management objective is most relevant for an enterprise that plans to outsource all of its noncore IT operations but wants to ensure the proper level of governance, risk and compliance (GRC) controls. By applying this management objective, the enterprise can improve its service governance and management capabilities, ensure alignment of IT services with business strategy and objectives, enhance service performance and outcomes, and increase service consumer satisfaction and value realization. This management objective also involves ensuring that the outsourced IT services comply with the applicable laws, regulations, standards, guidelines, contracts, or agreements that govern the information and technology activities of the enterprise, as well as with the enterprise's policies, procedures, processes, practices, etc. This management objective also involves managing the risks associated with outsourcing IT services such as loss of control, vendor lock-in, quality issues, security breaches, etc. References: : COBIT 2019 Process Reference Guide: Governance and Management Objectives: page 63-65 : COBIT 2019 Implementation Guide: page 49-50
Question 102
The alignment goal titled "Knowledge, expertise and initiatives for business innovation" is aligned to which IT balanced scorecard (BSC) dimension?
Correct Answer: B
Question 103
When considering the role of IT design factor, and the design factor value is strategic, which of the following should be a management objective priority?
Correct Answer: A
Explanation The IT design factor is a design factor that describes how an enterprise uses information and technology to achieve its goals and objectives. There are six IT design factors defined in COBIT 2019: strategic; operational; data-driven; compliance-driven; innovation-driven; customer intimacy-driven. Each design factor has different implications for the governance and management of information and technology in terms of focus areas, processes, practices, roles, structures, and metrics. When considering the role of IT design factor, and the design factor value is strategic, one of the management objectives that should be a priority is managed innovation (APO04), which involves identifying new opportunities for using information and technology to create value for the enterprise. This management objective supports the strategic role of IT in enabling business transformation, differentiation, competitiveness, growth, and sustainability. This management objective also involves establishing an innovation culture and process that encourages creativity, experimentation, collaboration, learning, and improvement5 5: COBIT 2019 Design Guide: page 35-36 : COBIT 2019 Process Reference Guide: page 57-59
Question 104
When considering the IT implementation methods design factor, and the design factor value is DevOps, which of the following should be a management objective priority?
Correct Answer: D
When the design factor value is DevOps, the management objective priority should be Managed Solution Identification and Build (BAI03). This objective focuses on the use of agile development methodologies, automation, and DevOps principles to develop and deploy new solutions quickly and efficiently. It also includes the use of methodologies and tools to continuously monitor and test the solutions. This objective is important for DevOps as it allows organizations to quickly iterate and deploy solutions while ensuring high quality and reliability.
Question 105
Which of the following is a common characteristic of process capability levels 2 to 5?
