Which practice has the purpose of ensuring that the organization's suppliers and their performance and
managed appropriately to support the provision of seamless, quality products and services?

• A.Service management
• B.Supplier management
• C.Release management
• D.Relationship management

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Which guiding principle considers customer and user experience?

• A.Collaborate and promote visibility
• B.Focus on value
• C.Keep it simple and practical
• D.Start where you are

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Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

• A.Keep it simple and practical
• B.Think and work holistically
• C.Progress iteratively with feedback
• D.Focus on value

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What is a service?

• A.A possible event that could cause harm or loss, or make it more difficult to achieve objectives
• B.A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
• C.A tangible or intangible deliverable of an activity
• D.Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings

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Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

• A.measured
• B.rewarded
• C.managed
• D.defined

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