Which does the ITIL service value system discourage?

• A.Coordinated authorities and responsibilities
• B.Organizational silos
• C.Interfaces among practices
• D.Organizational agility

Comment: *

Name: *

Email: *

Verification: *

What is the primary focus of business capacity management?

• A.Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
• B.Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
• C.Review of all capacity supplier agreements and underpinning contracts with supplier management
• D.Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

Comment: *

Name: *

Email: *

Verification: *

Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

• A.Service level management
• B.Service desk
• C.Continual improvement
• D.Change enablement

Comment: *

Name: *

Email: *

Verification: *

Which directly assists with the diagnosis and resolution of simple incidents?

• A.Use of shift working patterns
• B.Creation of a temporary team
• C.Scripts for collecting user information
• D.Fulfillment of service requests

Comment: *

Name: *

Email: *

Verification: *

What is the customer of a service responsible for?

• A.Authorizing the budget for the service
• B.Provisioning the service
• C.Defining the requirements for the service
• D.Using the service

Comment: *

Name: *

Email: *

Verification: *