Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

• A.measured
• B.rewarded
• C.managed
• D.defined

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Which is a description of service provision?

• A.A formal description of one or more services, designed to address the needs of a service consumer
• B.Activities that an organization performs to deliver services
• C.A way to help create value by facilitating outcomes that service consumers need
• D.Cooperation between two organizations to ensure that a service delivers value

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Which is a purpose of the 'relationship management' practice?

• A.To systematically observe services and service components
• B.To protect the information needed by the organization to conduct its business
• C.To be the entry point and single point of contact for the service provider with all of its users
• D.To identify, analyze, monitor, and continually improve links with stakeholders

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What is an incident?

• A.A result enabled by one or more outputs
• B.A service interruption resolved by the use of self-help tools
• C.The planned removal of an item that might affect a service
• D.A possible future event that could cause harm

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Which Practice includes management of workarounds and known errors?

• A.Monitoring and event management
• B.Service configuration management
• C.Problem management
• D.Incident management

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