What are 'engage', 'plan' and 'improve' examples of?

• A.Change control
• B.Service value chain inputs
• C.Service value chain activities
• D.Service level management

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Which is described by the 'organizations and people' dimension of service management?

• A.Workflows and controls
• B.Communication and collaboration
• C.Inputs and outputs
• D.Contracts and agreements

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What is described by the service value system?

• A.Joint activities performed by a service provider and a service consumer to ensure continual value
  co-creation
• B.Services based on one or more products, designed to address needs of a target consumer group
• C.How to apply the systems approach of the guiding principle think and work holistically
• D.How all the components and activities of the organization work together as a system to enable value
  creation

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What are typically recognized through notifications created by an IT service, CI or monitoring tool?

• A.Events
• B.Requests
• C.Incidents
• D.Problems

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What ensures that a service provider and a service consumer continually co-create value?

• A.Service consumption
• B.Service offerings
• C.Change enablement
• D.Service relationship management

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