Which practice conducts reviews to validate that services are covering the needs of the customer?

• A.Monitoring and event management
• B.Service level management
• C.Change enablement
• D.Service desk

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Which is considered by the 'partners and suppliers' dimension?

• A.Using formal roles and responsibilities
• B.Working with an integrator to manage relationships
• C.Defining controls and procedures
• D.Using artificial intelligence

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What type of change is MOST likely to be managed by the 'service request management' practice?

• A.A standard change
• B.An application change
• C.An emergency change
• D.A normal change

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Which is described by the 'organizations and people' dimension of service management?

• A.Inputs and outputs
• B.Communication and collaboration
• C.Workflows and controls
• D.Contracts and agreements

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Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

• A.Information security management
• B.Continual improvement
• C.Monitoring and event management
• D.Service level management

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