Which is an activity of the 'problem management' practice?

• A.Authorization of changes to resolve the cause of problems.
• B.Restoration of normal service operation as quickly as possible
• C.Resolution of incidents in a time that meet customer expectations
• D.Prioritization of problems based on the risk that they pose

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Which is part of the value proposition of a service?

• A.Costs imposed on the consumer by the service
• B.Costs removed from the consumer by the service
• C.Risks imposed on the consumer by the service
• D.Outputs of the service received by the consumer

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Identify the missing word in the following sentence.
The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.

• A.organizations
• B.outcomes
• C.IT assets
• D.services

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Which guiding principle recommends collecting data before deciding what can be re-used?

• A.Focus on value
• B.Start where you are
• C.Progress interactively with feedback
• D.Keep it simple and practical

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Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

• A.Service providers are able to respond more quickly to customer needs
• B.Bottlenecks in the service provider's workflow are identified.
• C.The complexities of the service provider's IT systems are identified.
• D.The service provider gains a better understanding of the customer experience.

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