Which statement about value creating activities is CORRECT?

• A.A value stream is an operating model for creating value through products and services
• B.Organizations should ensure that each value stream is applicable to many scenarios
• C.Each value stream should be designed with a specific combination of service value chain activities
• D.Service value chain activities have pre-determined dependencies on ITIL practices

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Which is an objective of the design coordination process?

• A.To document the initial structure and relationship between services and customers
• B.To produce service design packages and ensure they are handed over to service transition
• C.To gather and document new service level requirements from the customer
• D.To assess and evaluate all changes and their impact on service designs

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Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

• A.Practices
• B.Service value chain
• C.Guiding principles
• D.Continual improvement

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Which component is focused on the activities needed by an organization to help it co-create value?

• A.Service value chain
• B.Continual improvement
• C.Practices
• D.Guiding principle

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Which Practice includes management of workarounds and known errors?

• A.Monitoring and event management
• B.Service configuration management
• C.Problem management
• D.Incident management

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