Which is part of the definition of a customer?

• A.The role that authorizes budget for service consumption
• B.The role that defines the requirements for a service
• C.A means of enabling value co-creation
• D.A set of specialized organizational capabilities for enabling value

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Which process works with incident management to ensure that security breaches are detected and logged?

• A.Service level management
• B.Change management
• C.Access management
• D.Continual service improvement

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What is defined as "the role that uses services?

• A.Service consumer
• B.Customer
• C.User
• D.Sponsor

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Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.

• A.utility
• B.warranty
• C.costs
• D.information

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Which is an input to the service value system?

• A.The system of directing and controlling an organization
• B.A model to help meet stakeholders expectations
• C.Recommendations to help an organization in all aspects of its work
• D.A need from consumers for new or changes services

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