Which describes the utility of a service?

• A.A service that meets its service level targets
• B.A service that is fit for use
• C.A service that increases constraints on the consumer
• D.A service that supports the performance of the consumer

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What is defined as any financially valuable component that can contribute to the delivery of a service?

• A.Event
• B.IT asset
• C.Product
• D.Configuration item

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What is required by all service desk staff?

• A.Excellent technical knowledge
• B.Knowledge of telephony technology
• C.Root cause analysis skills
• D.Demonstration of emotional intelligence

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Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

• A.IT asset management
• B.Deployment management
• C.Continual management
• D.Monitoring and event management

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Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

• A.Start where you are
• B.Focus on value
• C.Think and work holistically
• D.Optimize and automate

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